Overview Of The Role

As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.

What You Will Do

• Receive customers promptly, understand their concerns, and accurately record job requirements.
• Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.
• Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.
• Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.
• Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.
• Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.
• Manage parts returns according to policy and ensure completeness of documentation.
• Achieve assigned monthly targets for parts, service, and other revenue streams.
• Complete dealer certifications and participate in skill contests as required.
• Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.

Required Skills To Be Successful

• Minimum of 3 years’ experience as a Parts or Service Advisor in an automotive dealership.
• Bachelor’s degree in Automobile or Mechanical Engineering (or equivalent).
• Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.
• Technical understanding of automotive parts and repair processes.