Position Overview:

The Service Advisor acts as the main point of contact between customers and the service department in a car dealership. The role involves managing customer service requests, coordinating vehicle maintenance and repairs, and ensuring customer satisfaction through professional communication and efficient service delivery.

Key Responsibilities:

• Greet customers warmly and listen carefully to their concerns about their vehicles.
• Open and maintain job cards, accurately documenting customer complaints and requested services.
• Provide technical advice and explanations about recommended maintenance or repair work.
• Communicate effectively between customers, technicians, and the parts department to ensure smooth workflow.
• Prepare and present service estimates, obtain customer approvals, and update them on job progress.
• Ensure all services and repairs are performed within the promised time and quality standards.
• Perform final vehicle inspections or quality checks before delivery to the customer.
• Review invoices with customers and explain the work performed and charges.
• Handle customer complaints promptly and professionally to maintain a high level of satisfaction.
• Follow up with customers after service to ensure their satisfaction and encourage repeat business.
• Maintain up-to-date knowledge of brand standards, warranty policies, and service campaigns.
• Support workshop operations by ensuring smooth coordination and clear communication between all teams.

Daily Activities:

• Receiving and checking in vehicles for service appointments.
• Updating the workshop and tracking vehicle repair progress throughout the day.
• Preparing daily service reports and following up on pending jobs.
• Calling customers to provide updates and confirm completion or additional approvals.
• Coordinating test drives or vehicle checks with technicians.
• Closing job cards and ensuring all documentation is accurate and complete.
• Ensuring the service area and reception remain organized, professional, and aligned with brand image.

Skills and Qualifications:

• Excellent communication and customer service skills.
• Strong technical understanding of vehicles and maintenance processes.
• Ability to handle pressure and multitask in a fast-paced environment.
• Experience with DMS (Dealer Management Systems) and service scheduling tools.
• Professional appearance and commitment to brand standards.
• Previous experience as a Service Advisor in a luxury or premium automotive brand is preferred.