About The Role

You will be responsible to lead a high performing project management office centre of excellence for the Product Development & Design (PDD) division, ensuring all major programmes and transformation initiatives are managed with best-in-class standards. The role is responsible for embedding robust programme management practices, driving delivery excellence, and providing strategic oversight, governance, tracking, risk management, and assurance across the project portfolio. The Senior Manager acts as a trusted advisor to senior leadership, ensuring alignment of PDD initiatives with the Group’s strategic objectives and customer-centric vision.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Strategic

• Define and implement the PMO vision, strategy, and operating model to support the division’s transformation and strategic objectives.
• Develop and oversee the division’s programme and project portfolio, ensuring initiatives are prioritised, resourced, and aligned with the division’s goals.
• Establish and maintain governance frameworks to monitor operations, mitigate risks, and ensure regulatory and compliance adherence.
• Champion adoption of advanced project management technologies, methodologies, and digital platforms to improve visibility, agility, and decision quality.
• Provide forward-looking insights, scenario modeling, and investment recommendations to support executive decision-making.
• Drive divisional change initiatives by embedding a culture of performance, accountability, and continuous improvement.
• Embed a culture of performance, accountability, and continuous improvement across all programme teams.
• Lead the development and implementation of KPI frameworks to track, report, and drive performance and benefits realisation across all initiatives.
• Oversee risk management strategies, ensuring risks are proactively identified, assessed, mitigated, and escalated as appropriate.
• Provide assurance to senior leadership through regular reviews, audits, and independent health checks of programme delivery.
• Drive divisional change initiatives by embedding a culture of performance, accountability, and continuous improvement.

Operational

• Ensure interdependencies between multiple programs are identified, tracked, and actively managed to prevent delivery risks.
• Implement divisional dashboards and reporting mechanisms to provide real-time visibility of program status, risks, and benefits realization.
• Monitor portfolio budgets, cost performance, and financial forecasts, ensuring expenditures align with approved business cases.
• Allocate and reallocate resources across programs based on strategic priorities, workload demands, and delivery risks.
• Ensure consistent application of approved PMO frameworks, methodologies, and tools across all programs.
• Conduct portfolio health checks, audits, and lessons-learned reviews to strengthen delivery discipline.
• Maintain effective communication flows between program leads, cross-functional stakeholders, and senior leadership.
• Support risk management by proactively identifying, assessing, and mitigating risks across the project portfolio, and ensuring escalation and resolution processes are in place.
• Track and report on KPIs, risks, and delivery assurance to senior leadership, enabling informed decision-making and continuous improvement.

Qualifications

About you

• Bachelor’s degree with at least 10 years of experience in in project management, program delivery, governance and milestone management
• Expert in design methodology and brand execution within the airline industry or similar
• Clear communication skills with proficiency in engaging C-level stakeholders and influencing decisions through data-backed narratives
• Strong cross functionals collaboration skills to align across departments and drive joint outcomes
• Leading teams through transformation, organizational shifts and new operating models
• Track record of delivering measurable impact on growth, efficiency and customer satisfaction.
• Ability to see the product vision, anticipate trends and translate them into long term plans.
• Understanding of P&L, cost-benefit analysis, budgeting and business case development.
• Comfortable navigating ambiguity and making sound decisions with imperfect information.