Qatar Aviation Services (QAS) is seeking a senior leader for a singular opportunity in Airside Operations. The Vice President will manage Doha & outstations operations, including Ramp Operations, the Load Control Centre and the Operations Control Center (OCC). The VP will provide leadership, operational direction and engagement, and the resources needed for the provision of all ground handling services to the agreed standards, and generating the targeted level of financial returns. They will develop and motivate a Senior Management Team, empowering them to maintain control of a diverse business operation with the aim of forecasting and delivering extensive and sustainable growth.

Accountabilities:

Strategic:

• Develop and implement QAS ground handling operational and business strategy and ensure alignment with QAS overall strategy in coordination with the respective operational business units.
• Manage change through the identification of continuous improvement of systems, processes and practices through planning, reviewing and execution of business development projects and ensure procedural/legislative requirements are fulfilled.
• Ensure the compliance of all relevant safety policies, procedures and controls to ensure employee safety, legislative compliance and a responsible environmental attitude.
• Develop and implement strategic plan that identify the challenges expected to be faced by QAS and provide solutions to these challenges. Identify and meet operational goals and organizational needs for the future.
• Develop (in conjunction with all Heads of Departments) specific operation standards to ensure that the resources in terms of staff and equipment needed to achieve these standards are available.

Operational:

• Responsible for the leadership, development, management and implementation of QAS strategy in relation to all operational activities, including partnership arrangements and the marketing function.
• Responsible to develop and recommend best practice operating procedures; establish major schedules and task assignments; ensure compliance with specified regulations, objectives, and policies; direct and support managers in developing programs to comply with their operational objectives.
• Responsible for the profit and loss, driving business growth and building and maintaining relationships, promoting awareness and identifying opportunities for QAS in the ground handling industry.
• Lead the performance management of revenue generation channels implementing profitable strategies for QAS current and future plans.
• Ensure that ground handling services worldwide are compliant to all civil aviation authority regulations and are in accordance with the QAS commercial design and QAS branding image.
• To set, monitor KPI’s for HoD’s in line with business requirements.
• Budgets and Business Plan:
• Prepare the annual QAS business plan and operating and capital expenditure budgets, ensuring that adequate funding provision is made for all activities.
• Monitor expenditure against approved levels on a regular basis and investigate and justify significant variances to ensure effective performance and cost control.
• Develop and monitor of KPIs and SLAs for all customer airlines, as well as internal targets. Set, implement, and develop policies and strategy for the achievement of annual revenue target.

Qualifications and Experience

Essential:

• Bachelor’s Degree or Equivalent with Minimum 10+ years of job-related experience.
• Relevant aviation, commercial and management training.
• At least 5 or more years’ experience managing a major profit centre.
• Significant experience within an airline ground handling organisation and running an operational unit.
• Experience in managing a multicultural workforce.
• Contract negotiation experience.
• Experience in a large, complex facility move.
• Command of English language.
• Designing and managing budgets and revenue forecasts to target.
• Broad understanding of commercial requirements of running a successful company.
• Broad understanding of the use of information technology to support both operations and business decisions.
• Process-driven mentality, so that we have a good basis for expansion. Good leadership skills of a diverse population.
• Vision to grow the business.
• A natural communicator who listens and watches, as well as directs.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.