About The Role

The role plays a key administrative and coordination role within QE Network Operations. Provides day-to-day support to the operations team and Network Operations Management, ensuring the accurate handling of documentation, communication and system updates.

In addition, act as a central point of contact for administrative matters, for both internal and external stakeholders, supporting the smooth execution of flight operations

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Maintain records and reports from the IOC operations systems to ensure key flight and supplier information is accurately recorded, stored and readily available for reference or in the event of system issues.
• Maintain and update IOC staff training files, required documentation and Job Descriptions to ensure accurate and complete records are available at all times, particularly for audit purposes.
• Maintain and update QE Network Operations rosters within the company’s rostering software.
• Verify the accuracy of invoices related to travel, hotel arrangements, and subscriptions, and coordinate with the Finance department to address any discrepancies or follow up on outstanding payments
• Provide financial administrative support in supplier creation, invoice validation, and monitoring of timely payments.
• Access and extract monthly invoices across country-specific online portals, ensuring timely retrieval and resolution of any discrepancies.
• Prepare the monthly Per Diem Report and final settlement for QE Flight Crew.
• Complete monthly operational and regulatory reports (e.g., Fuel and Passenger Tax) to share with internal and external stakeholders as per audit/regulatory requirements.
• Maintain and update CORSIA, EU ETS, UK ETS, and LISA documentation to support audit readiness and ensure management has easy access to accurate and up-to-date information.
• Coordinate with relevant departments to support renewal and maintenance of Flight Operations documentation, including but not limited to, FAQs, forms, and training materials.
• Maintain and update all Company and fleet databases within ARGUS and Wyvern portals, ensuring accurate and timely recording of aircraft and line fleet changes.
• Create and update content for the IOC Support Manual, ensuring processes remain current and accurately uploaded in the system.
• Maintain and monitor post-flight records to ensure accuracy, completeness, and availability for audit purposes.
• Organize meetings on behalf of Network Operations Management, including preparing agendas, recording minutes, and tracking follow-up actions.

Qualifications

About You

• Bachelor’s degree or equivalent, with at least 4 years of job-related experience.
• Proven administrative experience within operations or aviation, with exposure to regulatory documentation and reporting.
• Strong financial administration skills, with proven experience in supplier creation, invoice verification, and payment follow-up.
• Excellent written and verbal communication skills.
• Strong interpersonal and team working abilities.
• Demonstrable planning and organizational skills.
• Strong project management capabilities, able to deliver results within tight deadlines.
• Creative and innovative mindset, able to design new and effective solutions.