About the role

Support Discover Qatar reservations at FKB property in processing and confirming bookings/reservations for all water sport activities, in addition to assisting and recording sales in the retail outlet. Provide seamless operations and excellent services to clients/ customers (B2C) and also to promote Qatar as a premium tourism destination. Enhance customer experience through implementation and adherence to operational procedures, operational standards and allocation of team tasks. Ensure that the daily business is performing according to company procedures and policies.

Accountabilities

Operational

• Answer all customer enquiries in a professional and timely manner (face to face, phone and email).
• Organize the scheduling of lessons and communicate with the team in an organized and clear manner.
• Follow up on all scheduled lessons for confirmation within 24 hours of booking.
• Record all bookings through VIBE system.
• Responsible for the collection of payments, verification and transfer of records to DQ finance team on a daily basis.
• Monitor retail inventory and assist the Senior reservation officer with the monthly report and orders.
• Maintain exceptional product knowledge to be able to provide expert advice and information to customers.
• Handle customer complaints in order to resolve and close any issues.
• Perform other department duties related to his/her position

Qualification

Essential

Job Specific Skills:

• Command of the English language
• Technical Knowledge of Kitesurfing
• Knowledge of MS Office tools
• Experience with a reservations system