Overview Of The Role:

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• They are expected to contribute positively to the overall customer experience, drive sales through effective communication and recommendations, and support inventory management efforts to ensure smooth store operations.
• Success in this role is measured by customer satisfaction levels, visual merchandising quality, inventory accuracy, and personal contribution to sales figures.

What You Will Do:

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.
• Develop strategies to improve customer satisfaction and retention rates.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Assist in arranging displays and ensuring promotional material is current and effectively placed.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.
• Conduct regular inventory audits to minimize discrepancies and stock loss.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.
• Assist in meeting sales targets and contribute to increasing average transaction value.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.
• Assist in daily cash reconciliations and ensure compliance with financial procedures.

Required Skills To Be Successful:

• Excellent customer service skills with a proven track record in enhancing customer experiences.
• Strong communication and interpersonal abilities, capable of building rapport with customers and colleagues.
• Keen attention to detail for maintaining visual merchandising standards and store cleanliness.
• Proficient in sales techniques, including upselling and cross-selling, to drive revenue growth.

What Qualifies You For The Role:

• Previous experience in customer-facing roles, ideally in retail or related industries.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.