About The Role

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Front Office Coordinator to be based in Doha, Qatar.

As a Front Office Coordinator, you will be responsible for liaising with various Qatar Airways departments and suppliers/contractors for IT requests, AOG situations, maintenance activities and handling of daily tasks as a shift Lead to ensure no operational disruptions and optimum customer satisfaction is achieved.

You will also be responsible for liaising with internal and external customers for training booking requests and related operation processes to ensure customer satisfaction and quality of training

Specific Responsibilities For The Role Include

• Follow up and resolve any pending requests or queries that were not resolved by the Front Office Assistant and oversee all activities to ensure Front Office standards are maintained at all times.
• Establish and maintain Service Levels for Daily readiness of Classrooms and facilities.
• Coordinate with the Simulator Engineers for updates in case of any device breakdown and timely passing on of this information to the Crew control Team for planning and scheduling purposes.
• Coordinate with the Pilot Recruitment team to ensure instructor and candidate name list is sent on time including the driver details, updated forms and trip kits and once the Sim Assessment is finished, the assessment forms are scanned and sent across. Ensure Tech Exams papers and answer sheets are replenished on time and in the right sequence.
• Coordinate with the Flight Operations Library team to ensure weekly updated OIS versions are received on time and all the LPCs/EFBs are updated with no errors shown which could lead to wrong calculations during training sessions.
• Communicate with Qatar Airways library personnel on regular intervals to ensure training materials (tripkits, QRH, FCOMs) available at front desk are updated with latest versions.
• Carry out regular inventory checks for all the training materials issued to staff for training at the ITC stored at the Front Office.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

• Relevant college or university qualifications with a minimum of 4 years’ experience in a Customer service environment.
• Experience in Airline Training Centre and Oracle Systems administration experience preferred.
• Excellent Mathematical and computer skills, particularly Excel.
• Ability to work under pressure with little supervision in a fast-paced environment, with ability to multi task.
• Strong organizational skills, detail oriented and strong follow up skills.
• Ability to interpret a variety of instructions furnished in written, spoken or scheduled form.
• Ability to make independent decisions in absence of supervision and to work independently.
• Advanced level of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Flexible, great team player with good interpersonal skills.
• Good English language skills, both verbal and written.