Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Green Key.

What you will be doing:

• Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office.
• To be a touch point for the guests at arrival, departure and throughout their stay.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
• To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards.
• To monitor room status and discrepancies.
• To manage any guest complaint in a professional manner, by resolving it, making sure the guest is satisfied, and recording it in the PMS.
• To be aware of all VIPs visiting or staying in the hotel.
• To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines.
• To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to pre-register all recurring guests.
• To properly follow all QTA and local government requirements concerning hotel guests and files.

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous hotel experience is a great asset
• Prior experience working with Opera or a related system
• Good interpersonal skills, guest oriented & service minded
• Sales oriented