Your day to day

• Setting and regularly reviewing credit limits for both in-house guests and City Ledger balances.
• Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager.
• Following up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
• Reconciling accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
• Ensuring maintain supporting documents of all advance deposits.
• Handling clients’ queries promptly, professionally and efficiently.
• Ensuring check room rates charged to travel agents are in accordance with the contract.
• Checking if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
• Delivering invoices and ensuring that the person concerned is in receipt of the same.
• Analyzing trends in Accounts Receivable balances or significant changes in payment pattern and to recap major collection problems for the monthly credit meetings.
• Conducts credit investigations, so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
• Responsible for maintaining the debitor’s ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts.
• Reconcile all credit card charges.
• Ensure credit applications for all new accounts are completed and approved.
• Post all payments received daily.
• Clear city ledger accounts at month-end.
• Resolve all account queries.
• Schedule and chair the monthly credit meetings.
• Track advance deposits.
• Review the high balance report daily and follow upon any problems or doubtful accounts.
• Daily review Accounts Receivable ledger, monitor incoming cheques.
• Attend rundown meetings and advise on account set-up or any necessary payment plans.
• Initiate collection action for overdue accounts and prepare for legal action for those accounts necessary.
• Reply to customer queries and send copies of accounts
• Reconciliations and rebates.
• Liaise with Credit Card Companies
• Follow up on accounts receivable collections regularly in a firm but diplomatic manner, calculated to produce results while maintaining good relations with customers.
• Recommends write–off of uncollectible accounts with supporting documents of legal correspondence or notification from right sources.
• Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken.
• Ensure that voco® Doha West Bay Suites policies and procedures granting of credit are observed.
• Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or on a prepayment basis.

Complies with voco® Doha West Bay Suites Credit policy.

What We Need From You

RESPONSIBLE BUSINESS

• Assist in establishing policies and procedures relating to the area of Finance as directed by the Finance Manager.
• Make all necessary Finance decisions under the direction of the Finance Manager
• Coordinate Finance schedules with all programs, including annual leaves

GENERAL

• Communicate effectively with all other departments
• Ability to work a flexible roster
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• To take Cash Inventory by “Surprise Basis”.
• Insure that all documents must used number and consistence control daily.
• House float management and inventory on monthly basis

What We Need From You

PERSONAL CHARACTERISTIC

• Initiative.
• Enthusiasm.
• Honesty & integrity.
• Flexibility.
• Motivator and team builder.
• Commitment to professional values.
• Customer orientation.
• Ability to work long & unusual hours.
• Good knowledge of personal computing.
• General knowledge of accounting concepts.

Education

• Diploma in Accounting.
• Fluent in English oral and written.

Experience

• 3 years’ experience in a similar capacity; Min 5 years in accounts.

Technical

• Good understanding of correct manual handling techniques.
• Good computer literacy skills (Word, Excel, Hotel PMS).

Personal Attributes

• ‘Can do’ attitude and a high level of energy.
• Professionally groomed.
• Able to work well independently.
• Customer service-oriented.