We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to the check-in point, attending to guests on queue, greeting guests on their way to breakfast, inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on the queue while waiting for their turn to check in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up-to-date knowledge of the hotel and local services and supplies information and responds to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well-groomed, while possessing the following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork