What’s the job?

As an Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

• Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• Ensure proper appearance and grooming while on duty.
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

What We Need From You:

Ideally, you’ll have some or all of the following competencies and experience we’re looking for :

• Similar experience in a luxury hotel
• Ability to work in a fast-paced and diverse work environment
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Result-oriented and self-motivated along with a positive attitude