What will I be doing?

As a Spa & Recreation Hostess, you will be the first point of contact for guests and members, creating a welcoming and serene atmosphere while ensuring smooth daily operations of the spa and gym reception. You will play a key role in enhancing guest satisfaction, promoting premium services and products, and maintaining the highest standards of hospitality.

Specifically, you will be responsible for:

• Delivering a warm, professional, and personalized welcome to all guests and members
• Managing bookings, appointments, memberships, payments, and consultation records with accuracy and discretion
• Providing detailed information about spa treatments, wellness programs, fitness facilities, and luxury products
• Handling guest feedback with empathy and professionalism, escalating compliments or concerns to ensure continuous service excellence
• Promoting and up-selling spa treatments, wellness packages, memberships, and retail products in line with current promotions and incentives
• Ensuring cash handling and transaction procedures are followed in line with company standards
• Coordinating effectively with therapists, trainers, management, and other departments to deliver seamless guest experiences
• Maintaining a calm, elegant, and organized reception area at all times
• Reporting accidents, maintenance issues, or guest incidents promptly and accurately
• Ensuring full compliance with health, safety, and hygiene regulations
• Representing the spa and fitness brand image through immaculate grooming, professional communication, and exceptional service etiquette

What are we looking for?

A Spa & Recreation Hostess represents the spa and wellness facilities and works on behalf of our guests while collaborating closely with the team. To succeed in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

Essential qualities:

• Warm, engaging, and professional interpersonal skills
• Commitment to delivering an exceptional, personalized guest experience
• Impeccable grooming and presentation standards
• Positive attitude with a genuine passion for wellness and hospitality

Highly desirable capabilities:

• Exceptional attention to detail and organizational skills
• Maintaining the highest standards of cleanliness and order in the reception area
• Consistently professional, courteous, and helpful manner
• Previous experience in reception, guest services, or hospitality environments
• Relevant qualifications in administration, customer service, or hospitality management