Responsibilities:

• To provide a courteous, professional, efficient and flexible at all times, following Rixos Gullf Hotels Standards of Performance and Objectives set in the Hotel’s Mission Statement.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.
• To be entirely flexible and adapt to rotate within the departments / Divisions of Rixos Gulf Hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To be fully conversant with all aspects and facilities offered by the hotel.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To have a thorough understanding and knowledge of hotel safety and security manner.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To ensure place of assigned duty is clean, safe and secure.
• To patrol the assigned areas accordingly.
• Prepare reports with all relevant information.
• To adhere to the emergencies policy and procedure of Rixos Gulf Hotels.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications Your experience and skills include:

Service focused personality is essential

Previous experience in a similar leadership role is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities and the ability to lead by example