Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities

• Warmly greet guests upon arrival and provide a high level of personalized service.
• Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
• Process payments and maintain accurate billing and transaction records.
• Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
• Promote spa services and retail products, supporting sales targets and guest satisfaction.
• Comply with all Four Seasons’ policies and procedures
• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.)
• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Preferred Qualifications And Skills

• 2-4 years of experience in a similar position with a luxury hotel or resort

Our Offering

• Deeply instilled values-based company culture
• Opportunities to build a successful career with global potential
• Unique strong culture – diversity of 50 different nationalities
• Living accommodation in a high quality, well-resourced apartment
• Excellent Training and Development opportunities
• Employee Recognition Programs
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage