Account management for businesses in Qatar.

• Manage leads and acquire new enterprise client accounts
• Have the capability to generate your own leads in the market.
• Delivers on weekly, monthly and quarterly sales commitments
• Manage a portfolio of Enterprise clients as per industry segments.
• Develop and maintain client relationships in accordance with Vodafone sales guidelines.
• Is responsible for managing relationships between business entities and customers, including strategic planning and sales negotiations.
• Develops and maintains robust sale pipeline to deliver results via Salesforce.com CRM system
• Identify opportunities to up-sell, organize and lead account reviews.
• Develop and maintain account plans to establish forecasts and anticipated revenue streams.
• Provide solutions from the Vodafone product range that fit the client’s requirements.
• Ensure the funnel is kept up to date at all times on Salesforce.com and CRM systems.
• Set yearly forecast numbers and figures related to number of new connections and ARPU increase.
• Work with entire sales team on large strategic accounts.

Develop profitable relationships with businesses in Qatar.

• Close deals that are profitable and high value to Vodafone Qatar.
• Achieve monthly, quarterly and annual target as set by the Sales Manager.
• Ensure that business is conducted with integrity at all times and that behaviour is aligned to the Company’s values.
• Build personal relationships and trust with the accounts’ points of contacts.

Work within governance processes to ensure the best customer experience

• Make revenue and contribution margin.
• Conduct regular customer meetings at their premises. 80% of time expected to be meeting clients and being on the road.
• Update the Sales Manager regularly as to progress against targets
• Ensure Salesforce.com and CRM is up to date daily with all leads and all relevant client details.

Develop internal relationships that enable the delivery of the sales strategy

• Act as an Enterprise customer advocate to influence propositions related to acquisitions and client base growth.
• Provide feedback on market trends/competitor activity relevant to Vodafone’s sales and marketing management.
• Collaborate with the wider sales team to ensure alignment of the sales activity across the Business segment.

Essential

QUALIFICATIONS

• Bachelor degree
• B2B sales or/and/or account management experience for at least 6 years.
• Fluent English essential, fluent Arabic is a preference. Target-oriented.
• Proven ability to deliver results.
• Cold calling and new business development experience.
• Master Account Management concepts
• Excellent communication skills
• Customer Commitment – is a customer champion and manages the processes and organisation towards exceeding customer expectations.
• Demonstrates understanding and execution of Customer Relationship Selling
• Demonstrates a thorough understanding of customer’s issues, challenges & business drivers.
• Negotiates / gains commitment: Understands effective negotiation techniques & seeks to apply them in most situations.
• Is alert to customer buying signals & identifies closing opportunities.
• Experience in the GCC Market

Desired

• Ability to be inventive and resourceful.
• Accurately & consistently qualifies all sales opportunities.
• Influential
• Ability to work in a challenging environment
• Ability to work in a multicultural team
• Ability to work in a multitalented team on large strategic accounts
• Technical background in IT and network solutions