This role focuses ONLY on Snoonu Delivery (Fleet & Drivers) and includes:

• Fleet support (supervisors, dispatchers)
• Camps & accommodation
• PRO / government processes (Medical, QID, visa, contracts)
• Payroll & attendance
• Discipline & investigations
• Onboarding & offboarding

🛠 What You’ll Get Your Hands On

• Hiring & Onboarding (Top Priority): Own mass hiring for riders/drivers, ensuring SLA time-to-hire and rapid productivity through coordination of interviews, contracts, medical, QID, bank accounts, and system onboarding.
• Rider Lifecycle Management: Manage probation, transfers, promotions, terminations, and resignations to ensure zero operational disruption.
• Government & Legal (PRO Scope): Own visas, QID, medical, renewals, transfers, and traffic files, ensuring zero expired documents and zero legal exposure.
• Payroll, Attendance & Deductions: Own monthly payroll for riders/drivers, ensuring accurate attendance, correct deductions, and no delays/variances. Work with Finance and Tech.
• Discipline, ER & Investigations: Own complaints, disciplinary actions, misconduct investigations, and terminations, ensuring fair process, fast resolution, and zero operational disruption.
• Camps & Accommodation Management: Own camp capacity, allocation, cleanliness, transport, and staff, ensuring camps support growth, remove hiring bottlenecks, and maintain acceptable living standards.

🧙‍♂️ The Magic You Bring

• 10+ years of experience in workforce operations, fleet operations, delivery/logistics, mobility, or manpower-heavy environments
• Proven experience managing large-scale driver/rider populations
• Direct ownership of mass hiring operations with SLA-driven time-to-hire
• Hands-on experience with government / PRO processes including visas, QID, medicals, renewals, transfers, and contracts
• Strong experience owning payroll, attendance, deductions, and working closely with Finance and Tech teams
• Experience handling disciplinary actions, investigations, terminations, and employee relations in high-volume environments
• Background in delivery, last-mile, ride-hailing, logistics, or fleet-based operations is strongly preferred
• Experience working in fast-paced, high-growth, 24/7 operations
• Bachelor’s degree required; MBA or Operations/HR-related qualification is a plus