The Role

This exciting General Manager position will be responsible for managing the hotel operations, the Hotel Management team, and ensuring to deliver on hotel targets, to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the lead hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will ideally have proven, current experience as a General Manager within an apartment/ hotel property.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established GM with strong international brand experience within the GCC.
• Experience managing a portfolio of residences and hotel will be an advantage.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors amd corporates – must be highly visible.
• Demonstrable experience in delivering innovative commercial opportunities with experience in increasing profitability especially within a challenging compset.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience with demonstrable influencing skills.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar resort style property.
• Proven experience in delivering results with an eye for details and quality.
• Experience in GCC will be an advantage.
• Degree or diploma in Hotel Management or equivalent.
• English language mandatory.