Job Description

• Achieve Quality Audit result of 95% and above through consistent documented trainings.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments
• Be aware of the daily activities and has product knowledge of all the hotel facilities.
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Build mutual trust, respect, and cooperation among team members.
• Ensure the services are up to the required standard.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Attend to guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Maintain accurate records / documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of Concierge.
• Practice suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escort guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure luggage is placed neatly on luggage rack for guest to unpack.
• Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient car parkings especially, during large events.
• Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual to the right direction.
• Review log book, verify outstanding and follow up pending. Identify any special assignment for the day
• File daily shift reports systematically under the supervision of Bell Captain
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift, endure a complete handover to the next shift for a smooth running of the operations.
• Invest time in knowing and understanding Guest in house to maximize the quality of their stay.
• Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• Handle telephone calls at the Concierge desk when required
• Excellent knowledge of the hotel emergency, fire and safety procedures.
• Attend training schedules as per schedule.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.

Qualifications

• UniversityDegree / Diploma in any field.
• Minimum 1 year in a similar role.