A Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.

What will I be doing?

As a Human Resources Manager, you will be responsible for leading the delivery of first‑class human resources and employee relations services to the hotel, supporting the senior management team, and ensuring an excellent staff experience. The role includes overseeing HR strategy, employee relations, compliance, recruitment, training, and cost management in line with company policies and legal requirements.

Specifically, you will be responsible for performing the following duties to the highest standards:

• Lead and deliver first‑class employee relations services to the management team and employees, acting as a trusted advisor on all HR matters
• Develop and implement the hotel’s Human Resources strategy, including succession planning, talent development, and workforce planning
• Manage and oversee all employee relations matters in a professional and confidential manner, including disciplinary proceedings, grievances, performance management, and capability cases
• Ensure the recruitment and selection process is fully adhered to, including compliance with company standards and completion of immigration, right‑to‑work, and legal checks
• Drive the achievement of departmental and hotel‑wide people objectives in alignment with business goals
• Oversee and coordinate departmental and mandatory training requirements across the hotel
• Manage HR budgets, control costs where possible, and contribute to achieving hotel and departmental financial targets
• Ensure pay reviews, absence management, wage queries, and payroll‑related matters are managed in line with company policies and procedures
• Ensure full compliance with hotel security, fire regulations, health and safety legislation, and other statutory training requirements
• Build and maintain relationships with local organisations, educational institutions, and schools to promote careers in the hospitality industry
• Act as a key point of escalation to support and resolve employee and management queries in a timely and professional manner

What are we looking for?

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests while collaborating closely with Team Members and the wider management team. To successfully perform in this role, you will demonstrate the following attitude, behaviours, skills, and values:

Essential Skills & Experience

• Proven experience in Human Resources, preferably within a hospitality or service‑driven environment
• CIPD qualification (Level 5 or above preferred) or equivalent professional certification
• Strong leadership presence with a positive, professional, and proactive attitude
• Excellent communication, interpersonal, and influencing skills at all organisational levels
• Demonstrated commitment to delivering a high level of customer service, both internally and externally
• Ability to maintain excellent grooming and professional standards in line with brand expectations
• High level of flexibility to respond effectively to a variety of operational and business‑driven work situations
• Proven ability to work under pressure while handling sensitive and confidential matters
• Strong capability to work independently as well as collaboratively within a team environment

Desirable Capabilities & Distinctions

• In‑depth knowledge of the hospitality industry and service culture
• Strong IT proficiency, including HR systems and Microsoft Office applications