In this role, he/she will also be responsible for brand reputation retention, warranty reporting, contracts & invoicing, hands on & service visits to VIP customers & project sites.

Primary Responsibilities

• Daily operational & field service management incl. field Service & Back-office team management (tasks assignment, KPIs, targets creation & assignment)
• Spare parts stock keeping, tracking of items & reflecting in the SAP
• Service partners performance monitoring & reporting
• Case routing, escalation, assignment, tracking
• Service visits to VIP customers & projects sites
• Invoicing of spare parts & services
• Technical Support Expertise on GROHE product portfolio
• Implement principles of rational expense & service (remote support, spare parts & components first vs. complete products replacements and external technicians’ visits)
• Support the service initiatives & roll-out of spare parts sales & distribution Execute other tasks assigned by Leader, Service Gulf & Levant

Qualifications And Education

• Bachelor’s degree in IT and/or Engineering field

Experience & Characteristics

• Engineering background
• 3-5 years of experience in technical service
• Technical & analytical mindset
• Can do attitude, problem solver, result oriented, ability to act independently.
• Willingness to study, strive for perfection & help people.
• Ability to operate PC on a level of experienced user, read electrical schemes & explode drawings
• Preferably experienced in CRM, FSM, WMS & SAP
• Plumbing expertise preferred, but not mandatory.
• Service background in automotive, heating and or AC fields
• Customer & human centric, ability to work with objections & efficiently communicate with customers and express ideas & solutions.
• Being punctual and attention to details