The Key Account Manager is responsible for managing relationships with high-value restaurant and cafe partners, ensuring their success and satisfaction. They act as senior business consultants, driving growth through strategic initiatives, effective communication, and leveraging Snoonu’s marketing and operational tools.

🛠 What You’ll Get Your Hands On

• Act as a liaison between Snoonu and high-value partners.
• Ensure partners receive the best offers and promotions.
• Convert brands to Snoonu Delivery and encourage the use of last-mile services.
• Update documents, share accurate data, and provide financial updates to finance.
• Perform data analysis and create presentations.
• Sell non-commission revenue services by promoting marketing tools and studio services.
• Design and execute campaigns based on market trends.
• Build and maintain strong relationships with decision-makers.
• Organise and participate in partner meetings, lunches, and events.
• Represent Snoonu in official channels and at events.
• Educate partners on operations, escalation processes, and business impact.
• Facilitate training sessions and provide materials to minimise cancellations.
• Negotiate and convince partners effectively and respectfully.
• Communicate professionally with all stakeholders and use WhatsApp Business for work communication.
• Track and report on partner performance and campaigns.
• Secure work data and prepare for fluctuations in orders.
• Provide regular updates to the Head of Partnership.
• Stay informed about market trends and competitor activities.
• Use market knowledge to provide insights to partners and suggest improvements.
• Lead and manage a team of Account Managers, providing guidance, support, and mentorship.
• Oversee the performance and development of Account Managers, fostering a motivated team environment.
• Collaborate with operations to resolve partner issues and with finance to ensure smooth financial processes.
• Share knowledge and techniques with the team.
• Handle cancellations and refund disputes.

🧙‍♂️ The Magic You Bring

• Strong business acumen and knowledge.
• Excellent negotiation and communication skills.
• Proven leadership and team management abilities.
• Ability to build and maintain relationships with key stakeholders.
• Proficiency in data analysis and presentation.
• Understanding of marketing trends and campaign design.
• Team player with a go-getter attitude.