A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests’ food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will play a key role in ensuring the highest quality standards across our restaurants, bars, banquet facilities, in-hotel cafes, and room service. Your primary responsibility will be to deliver exceptional service that consistently exceeds customer expectations. Other responsabilities include;

• Provide exceptional customer service to all guests, ensuring a memorable dining experience
• Greet guests warmly, escort them to their tables, and present menus
• Handle guest inquiries, special requests, and dietary needs with professionalism and courtesy
• Take accurate food and beverage orders from guests
• Relay orders to the kitchen and bar efficiently
• Ensure timely and correct delivery of food and beverages to guests
• Set up and maintain clean, organized, and well-presented tables and dining areas
• Clear and reset tables promptly after guests have finished
• Monitor tables and attend to any guest needs promptly
• Prepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations
• Maintain knowledge of the menu, including wine pairings and cocktail ingredients
• Ensure that all food and beverages are served at the correct temperature and presentation
• Address any issues or complaints from guests promptly, seeking assistance from supervisors when necessary
• Work closely with kitchen staff, bartenders, and other attendants to ensure seamless service.
• Participate in team meetings and training sessions as required
• Monitor stock levels of food, beverages, and supplies, and notify management of any shortages
• Assist with inventory management and restocking as needed
• Adhere to health and safety regulations, including proper food handling and hygiene practices
• Follow hotel policies and procedures, including those related to alcohol service and guest privacy
• Promote and upsell food and beverage items to enhance guest experience and increase revenue
• Inform guests of any special offers, menu changes, or upcoming events

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience