Application Deadline: 31 October 2024

Department: Food & Beverage

Employment Type: Permanent – Full Time

Location: Qatar – Doha

Reporting To: Restaurant Manager

Description

We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As Service Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and ensure to provide proficient, professional and excellent dining experience to them by meeting and exceeding their expectations

Key Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact, Provide menus and announce Waiter/Waitress’s name.
• Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Responsible for the collection and input of any relevant guest history in profile
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
• Reassure the guests’ satisfaction upon their departure
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Skills, Knowledge and Expertise

You should ideally have a diploma / degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon

which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.