As a Senior Business Support Officer, you will support the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division. You will be represent the operational management team to successfully resolve issues and deliver initiatives across a wide range of functions – such as Finance reviews and budgeting process, HR related matters, Legal queries, managing the data privacy Register for Flight Operations and related analysis and initiatives. You will also support rostering activities for Network Operations staff as well as representing Business Support as a key point of contact for internal customer queries.

Specific responsibilities for the role include:

• Provide daily support to Manager Flight Operations Business Support (MFOBS) in delivering activities and initiatives efficiently and in a timely manner.
• Act as liaison with functional teams (HR, Finance, Recruitment, etc) to ensure progression of initiatives, requests and resolution of issues to timely satisfaction.
• Support the MFOBS in the budgeting cycle and monthly Finance reviews.
• Develop and maintain the Flight Operations Business Support Sharepoint site ensuring it is a fit-for-purpose hub for all team activities.
• Liaise with stakeholders to ensure the Flight Operations Article 30 Data Privacy Register is maintained in line with Qatar Airways policies and procedures.
• Work with SMEs to create and maintain Business Support dashboards for recruitment and headcount reporting, and other dashboards as required.
• Delivering monthly resource planning cycle (rostering) for operational teams ensuring adherence to Qatar Airways policy and procedures.
• Draft memos and other relevant documents as required to support Flight Operations management team.
• Support MFOBS in drafting and maintaining processes and procedures for the department manual.

About you

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification with a minimum of 5 years job-related experience.
• Excellent skills in Sharepoint development, MS Teams and Excel.
• Significant experience drafting documents and communications of all types for senior leadership.
• Project management experience using online tools to plan and work to deadlines (MS Project and/or Planner).
• Experience creating and maintaining document registers and repositories to track document retention in an organised manner for future audit or other purposes.
• Experience in creating and managing rosters for operational teams.
• Understand Qatar Airways enterprise risk framework and methodologies.
• The ability to manage time sensitive tasks in challenging situations and be able to focus on detail.
• Highly developed planning, analytical and problem-solving skills.
• High level of interpersonal skills with ability to motivate and promote positive team working environment.