Welfare and Support Officer

Full Time @ Qatar Airways Sector: HR, Talent & Recruitment
  • Doha, Qatar
  • Date Posted : June 29, 2022
  • Salary: Negotiable
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About the job

About The Role

Providing timely support and guidance to all employees at the Doha hub. Develop, direct and sustain effective working relations with employees, QR Ground Services departments, Group HR, external service providers, HIA Management, MOI in order to extend prompt and comprehensive support to employees across the QR Ground Services Division.

Key Accountabilities Include

  • Extend full support and guidance for employee cases related to employee support, welfare, including liaising with internal departments, HMC and other medical facilities, partner departments, QRC, MOI and Immigrations, hotels, outstation stakeholders, family members. Ensure that comprehensive support and assistance is extended to employees admitted in DOH including organising welfare visits, assistance in conveyance to and from medical facilities.
  • Perform timely follow-ups and welfare checks as per established SLAs in liaison with a team of dedicated employee support team members.
  • Create and submit regular reports and updates for Management perusal related to employee medical cases, figures and statistics related to absences.
  • Facilitate employee cases that require necessary Senior Management approvals as exceptions in a timely and effective manner.
  • Practice and drive the timely accurate and efficient execution of processing of medical leave, emergency leave, compassionate and other urgent leave requests
  • Timely liaison with internal stakeholders to effectively communicate procedures, requirements and updates received from Management or HR to avoid undesirable disruptions and delays.
  • Ensure compliance with all required and applicable SLAs, SOP and LOP while handling employee cases related to welfare, support, exceptional cases, special requests, training delivery.
  • Ensure effective written, verbal and oral communication while interacting with staff, colleagues, management and relevant stakeholders to ensure they understand and are aware of all applicable procedures, SOP and LOP. Effective and quality delivery of presentations, trainings and business proposals related to the department.
  • Perform other department duties related to the position as directed by the Head of the Department managers to ensure efficient and professional services are provided at all times

About you

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification
  • Minimum 4 years of relevant experience
  • Ability to communicate effectively and clearly with employees, management, HR, QRC, medical professionals, embassies and outstation stakeholders.
  • Effective knowledge of QR policies, HR policies, internal LOP, applicable SLAs.
  • Good interpersonal and people skills to effectively address and communicate with staff, team members, management, HR.
  • Knowledge of local policies surrounding immigrations, fines, waivers, visa, lost documents.
  • Drafting, reviewing and communicating procedures, SOPs and LOPs related to scope of work for team, Management and relevant stakeholders.
  • High level of computer literacy

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