Waiter/ Waitress – Oryx Airport Hotel

Full Time @ Qatar Airways Sector: Hotel, Restaurant & Hospitality
  • Doha, Qatar
  • Date Posted : January 16, 2022
  • Salary: Negotiable
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About the job

About The Role

Responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Serve the food and beverages to the guest’s rooms in a professional, discreet and personalized way and ensure to provide excellent quality service as per Hotel standard operating procedure.

Key Accountabilities Include

  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
  • Greet all customers and serve them in a professional, discreet & personalized way
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
  • Consistently monitor quality of Food & Beverage being served by taking regularly guest feedback and sharing the feedback to department head.
  • Practice good customer relations and attend to customer complaints / queries satisfactorily
  • Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
  • Ensure guest payment details are dealt with as per the PCI requirements.
  • Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
  • Actively use up selling techniques to exceed Guest expectations and increase revenue
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

About you

The successful candidate will have the following qualifications and skills:

  • Minimum of a high school graduation certificate
  • Minimum 2 years of relevant experience.
  • Excellent communication skills with fluency in English language.
  • Knowledge of Micros system
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Excellent customer focus and service delivery.

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