Transport PMA & Referee Bus Manager – FIFA World Cup 2022

Share :

Job Description

Key responsibilities:

  • Responsible for readiness of all PMA and Referee bus operations.
  • Implements the daily transportation program for all PMA & Referee buses.
  • Re scheduling all PMA & Referee buses accordingly the revised needs and demands.
  • Articulate test and deploy the required operational plans for all aspects and phases of the PMA & Referee bus Operation and ensure that all involved staff is trained appropriately.
  • Close coordination with PMA & Referee client services manager to resolve any issue.
  • Professionally represent the Bus System function in cross-functional planning meetings of relevant level and as required.
  • Manage PMA & Referee Bus operations activities.
  • Direct the scheduling of daily transportation operations for the Teams and Referees and ensures compliance with operating policies, regulations, labour agreement and work rules.
  • Prepare reports on operational activities and incidents.
  • On twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents.
  • Ensure safe, on time performance, and responds to interruptions or delays in bus operations.
  • Ensure timely performance and restoration of service when delays occur by creating alternate routes, setting up shuttles and dispersing supervisors to problem areas.
  • Travel to accident sites and emergencies to manage the bus service personnel and operations.
  • Work to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions.
  • Observe and evaluate the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding buses, standing on street, etc.).
  • Identify and respond to performance deviations and determines course of action to correct problems, including progressive disciplinary actions and recommendations for additional training.
  • Investigate violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints.
  • Observe operations and recommends service improvements to maintain and increase ridership. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service.
  • Assist Q22 Transport Group Leader – Bus Management with designing and implementing of PMA & Referee bus Operation Plan across Qatar 2022, based on FIFA requirements and agreed service levels including but not limited to:
  • World Cup Tournament
  • Final Draw
  • Test Events
  • Team and Referees Workshops
  • Other site events
  • Design & Implement PMA & Referee bus Operation policies and procedures.
  • Integrate with Transport Client Services and Fleet / Bus Operations functions within Event Transport.
  • Ensure integration of PMA & Referee bus Operations into Overall Transportation Plan, as well as correlation with all other Transport services and operations.
  • Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings and working meetings.
  • Present information in a focused, clear and concise manner.
  • Oversee training of staff and contractors, if applicable, to ensure Bus Services are delivered according to the Plan.
  • Any other duties that may be required.

Qualifications and Experience:

  • Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to position.
  • Minimum of four (4) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Transport/Client Services Manager, or Bus Operations Manager, or Three (3) years equivalent management position.
  • Experience in conflict resolution and customer service.
  • Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
  • Must possess a valid driver’s license.
  • Able to effectively present information and respond to questions from support staff, managers, and clients.
  • Individual must be motivated, capable of working independently, with excellent written and oral communication skills.
  • Transport or Bus operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.)
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
  • Basic knowledge of transit operations involved in moving FIFA Constituents by bus, including city layout.
  • Intermediate knowledge of administration and management principles.
  • Advanced knowledge of customer and personal service principles.
  • Intermediate knowledge of business process management.
  • Ability to provide excellent customer service.
  • Ability to prioritise customer’s needs, authority requirements, and Q22/FIFA regulations.
  • Advanced skill in conflict resolution.
  • Must be organised and detail oriented.
  • Advanced communication skills.
  • Ability to work both independently and lead a team.
  • Exceptional planning, organisational and administrative skills.
  • Ability to implement bus operations plans quickly.
  • Ability to work and communicate in a corporate and project focused organisation.
  • High level of presentation and negotiating skills.
  • Strong facilitation, negotiation and interpersonal skills.
  • Flexibility when faced with ambiguity or constant change.
  • Positive attitude, patience and persistence.
  • Inter-cultural competence and sensitivity.
  • Language skills – English language fluency and any additional language considered an advantage.
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project).