Transport Media Bus Manager – FIFA World Cup 2022

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Job Description

Key Responsibilities:

  • Responsible for Readiness of Media Bus Operations;
  • Implement the daily transportation program for all Media buses;
  • Re schedule all Media buses according to the revised needs and demands;
  • Articulate test and deploy the required operational plans for all aspects and phases of the Media bus Operation and ensure that all involved staff are trained appropriately;
  • Professionally represent the Bus System function in cross-functional planning meetings of relevant level and as required;
  • Manage day to day Media Bus operations activities during tournament time;
  • Direct the scheduling of daily transportation operations for the Media and ensures compliance with operating policies, regulations, labour agreement and work rules;
  • Prepare reports on operational activities and incidents;
  • On twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents;
  • Ensure safe, on time performance, and responds to interruptions or delays in bus operations;
  • Ensure timely performance and restoration of service when delays occur by creating alternate routes, setting up shuttles and dispersing supervisors to problem areas;
  • Travel to accident sites and emergencies to manage the bus service personnel and operations.
  • Works to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions.
  • Observe and evaluate the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding buses, standing on street, etc.);
  • Identify and respond to performance deviations and determines course of action to correct problems, including progressive disciplinary actions and recommendations for additional training.
  • Investigate violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints;
  • Observe operations and recommend service improvements to maintain and increase ridership. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service;
  • Assist Q22 Transport Group Leader – Bus Management with designing and implementing of Media bus Operation Plan across Qatar 2022, to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels including but not limited to:
  • World Cup Tournament
  • Test Events
  • Team and Referees Workshops
  • Other site events
  • Design & Implementation of Media bus Operation policies and procedures;
  • Integrate with Transport Client Services and Fleet/Bus Operations functions within Event Transport;
  • Ensure integration of Media bus Operations into Overall Transportation Plan, as well as correlation with all other Transport services and operations;
  • Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings and working meetings;
  • Present information in a focused, clear and concise manner
  • Oversee training of staff and contractors, if applicable, to ensure Bus Services are delivered according to the Plan;
  • Any other duties that may be required.

Qualifications and Experience:

  • Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to the position.
  • Minimum of four (4) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Transport/Client Services Manager, or Bus Operations Manager, or Three (3) years equivalent management position.
  • Experience in conflict resolution and customer service.
  • Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
  • Must possess a valid driver’s license.
  • Able to effectively present information and respond to questions from support staff, managers, and clients.
  • Individual must be motivated, capable of working independently, with excellent written and oral communication skills.
  • Transport or Bus operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.).
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
  • Basic knowledge of transit operations involved in moving FIFA Constituents by bus, including city layout.
  • Intermediate knowledge of administration and management principles.
  • Advanced knowledge of customer and personal service principles.
  • Intermediate knowledge of business process management.
  • Ability to provide excellent customer service.
  • Ability to prioritise customer’s needs, authority requirements, and Q22/FIFA regulations.
  • Advanced skill in conflict resolution.
  • Must be organised and detail oriented.
  • Advanced communication skills.
  • Ability to work both independently and lead a team.
  • Exceptional planning, organisational and administrative skills.
  • Ability to implement bus operations plans quickly.
  • Ability to work and communicate in a corporate and project focused organisation.
  • High level of presentation and negotiating skills.
  • Strong facilitation, negotiation and interpersonal skills.
  • Flexibility when faced with ambiguity or constant change.
  • Positive attitude, patience and persistence.
  • Inter-cultural competence and sensitivity.
  • Language skills – English language fluency and any additional language considered an advantage
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project).