Transport Manager, Workforce – FIFA World Cup 2022

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Job Description

Key responsibilities:

  • Coordinates staffing deployment;
  • Coordinates the development and facilitates the implementation of the training program for the Event Transport workforce (suppliers staff, volunteers);
  • Coordinates with Q22 Workforce and Volunteers functions all activities related to Volunteers programme and involvement;
  • Coordinates with all involved parties the development of the training material and presentations for the Event Transport workforce (suppliers staff, volunteers);
  • Liaises effectively with Q22 Workforce for all administrative aspects related to Event Transport workforce (staff rostering, etc.);
  • Monitors the completion of relevant tasks and deadlines agreed with Event Transport;
  • Stays abreast of transportation industry changes and Q22/FIFA requirements, policies, procedures and State of Qatar legislation;
  • Observes and evaluates the performance of operating staff, service supervisors and volunteers in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding buses, standing on the street, etc.).
  • Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints;
  • Integrates with all functions within Event Transport;
  • Any other duties that may be required.

Qualifications

  • Education – Bachelor’s Degree in Project management, Human Resources, Event Management, Major Sports events or a combination of education and experience relating to the position.
  • A Master’s Degree is an additional asset.

Experience:

  • Minimum of five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Project / Planning Manager, or Three (3) years equivalent management position.
  • Able to effectively present information and respond to questions from support staff, and managers.
  • Individuals must be motivated, capable of working independently, with excellent written and oral communication skills.
  • Project management and planning experience within at least one mega project event, ideally more than one world-class sports event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.)
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships

Skills:

  • Advanced knowledge of administration and management principles
  • Advanced knowledge of business process management
  • Advanced communication skills
  • Basic knowledge of transit operations involved in moving FIFA Constituents by vehicles, including city layout
  • Must be organized and detail-oriented
  • Ability to work both independently and lead a team
  • Proven experience of managing cross-functional teams
  • Ability to motivate others toward a common goal
  • Ability to understand the big picture and adapt accordingly
  • Ability to manage large and diverse teams through various phases of organizational change
  • Exceptional planning, organizational and administrative skills
  • Ability to work and communicate in a corporate and project focused organization
  • High level of presentation and negotiating skills
  • Strong facilitation, negotiation and interpersonal skills
  • Flexibility when faced with ambiguity or constant change
  • Positive attitude, patience and persistence
  • Inter-cultural competence and sensitivity
  • Language skills – English language fluency and Arabic or any additional language considered an advantage
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)