Transport Manager (Fleet Operations) – FIFA World Cup 2022

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Job Description

Key responsibilities:

  • Assists Q22 Transport Group Leader – Fleet Manager with plans, budgets and other related documents;
  • Manages all Fleet Operations activities;
  • Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, labour agreement and work rules;
  • Prepares reports on operational activities and incidents;
  • On twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents;
  • Ensures safe, on time performance, and responds to interruptions or delays in fleet operations;
  • Travels to accident sites and emergencies to manage the fleet service personnel and operations;
  • Works to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions;
  • Observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding fleet, standing on street, etc.);
  • Works with vehicle and maintenance providers to ensure all vehicles are supplied on time and maintained to the highest of standards;
  • Works closely with vehicle sponsor to closely track VIK usage to ensure strict compliance with all vehicle delivery and return schedules;
  • Works closely with insurance provider to resolve any vehicle claims in a timely manner;
  • Works with fuel provider to ensure all vehicles have efficient and timely access to the appropriate fuel;
  • Investigates violations of rules, regulations, and operating procedures by supervising personnel to determine appropriate corrective action to decrease volume of complaints;
  • Observes operations and recommends service improvements. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service;
  • Assists Q22 Transport Group Leader – Fleet Manager with designing and implementing of Fleet Operation Plan across Qatar 2022, to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels including but not limited to:
  • World Cup Tournament
  • Final Draw
  • Test Events
  • Team and Referees Workshops
  • Other site events;
  • Develops Fleet Operation policies and procedures;
  • Ensures integration of Fleet Operations into Overall Transportation Plan, as well as correlation with all other Transport services and operations;
  • Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings;
  • Presents information in a focused, clear and concise manner;
  • Oversees training of staff and contractors, if applicable, to ensure Fleet Operations are delivered according to the Plan;
  • Any other duties that may be assigned.

Qualifications and Experience:

  • Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to position.
  • Minimum of Five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Fleet Operator, Fleet Service Supervisor or Fleet Instructor, or Three (3) years equivalent management position.
  • Experience in conflict resolution and customer service.
  • Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
  • Must possess a valid driver’s license.
  • Required to maintain current Fleet Safety Training certification and current Operating Certification.
  • Able to effectively present information and respond to questions from support staff, managers, and clients
  • Individual must be motivated, capable of working independently, with excellent written and oral communication skills.
  • Transport or Fleet operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.).
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
  • Fleet Operations incl. Dedicated VVIP services, Pool, Depot Management, Drivers rostering and dispatch.
  • Basic knowledge of transit operations involved in moving FIFA Constituents by fleet, including city layout.
  • Intermediate knowledge of administration and management principles.
  • Advanced knowledge of customer and personal service principles.
  • Intermediate knowledge of business process management.
  • Ability to provide excellent customer service.
  • Ability to prioritise customer’s needs, authority requirements, and FIFA/Q22 regulations.
  • Advanced skill in conflict resolution.
  • Must be organised and detail oriented.
  • Advanced communication skills.
  • Ability to work both independently and lead a team.
  • Exceptional planning, organisational and administrative skills.
  • Ability to work and communicate in a corporate and project focused organisation.
  • High level of presentation and negotiating skills.
  • Strong facilitation, negotiation and interpersonal skills.
  • Flexibility when faced with ambiguity or constant change.
  • Positive attitude, patience and persistence.
  • Inter-cultural competence and sensitivity.
  • Language skills – English language fluency and any additional language considered an advantage.
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project).