Trading Workplace Support Engineer – Qatar Petroleum

Full Time @ Jobs in Qatar Sector: Petroleum, Oil & Gas
  • Doha, Qatar View on Map
  • Date Posted : December 19, 2021
  • Salary: Negotiable
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About the job

Qatar Petroleum (QP) is a state-owned public corporation established byEmiri Decree No. 10 in 1974. It is responsible for

all phases of the oiland gas industry in the State of Qatar.The principal activities of QP, its subsidiaries and joint ventures

arethe exploration, production, local and international sale of crude oil,natural gas and gas liquids, refined products,

synthetic fuels,petrochemicals, fuel additives, fertilizers, liquefied natural gas(LNG), steel and aluminium.QP’s strategy of

conducting hydrocarbon exploration and development isthrough Exploration and Production Sharing Agreements (EPSA)

andDevelopment and Production Sharing Agreements (DPSA) concluded withmajor international oil and gas

companies.The operations and activities of QP and its affiliates are conducted atvarious onshore locations, including Doha,

Dukhan and the Mesaieed andRas Laffan Industrial Cities, as well as offshore areas, including HalulIsland, offshore

production stations, drilling platforms and the NorthField.Thriving on a spirit of enterprise, each of our joint ventures

isunderpinned by transparency, innovation and high standards of qualityand service. At Qatar Petroleum, we are committed

to one thing aboveall: Excellence.

Department

INFORMATION & COMMUNICATION TECHNOLOGY

Primary purpose of job

As part of the IT team in charge of Trading solutions, support QP Trading (QPT) departments at their workplace:

  • Maintain IT presence/delivery at QPT workplace/floors (front, mid and back offices) and adapt it to the requirements of

their work schedules.

  • Provide specialized support to QPT on all Trading-specific systems (whether desktop or applications) and related

requirements.

  • Check the availability and good functioning of the QPT systems (whether Desktop setup or Applications) and related

interfaces and batch jobs (e.g. between CTRM, SAP, Fleet Management, Data Warehouse, etc.) and data feeds (e.g.

Market Data); report any issues and resolve them if known or escalate to related support team.

Act as IT ambassador within QPT to relay IT matters between QPT and IT entities:

  • Entertain relations with QPT users to understand their key needs & priorities and identify improvements to the ICT support

& delivery arrangements.

  • Coordinate and facilitate the IT services delivery at QPT workplace, drive and control any required escalations to

concerned ICT delivery team.

  • Build and maintain strong and effective communication with all concerned IT divisions to ease and streamline the service

delivery.

Also:

  • Document the related support and management of the Trading systems.
  • Contribute to the capacity management strategies and plans by forecasting long-term demands and short-term variations

related to Trading systems and applications

  • Apply security measures by following security procedures and standards to ensure secure environment. Contribute to the

handling of Trading systems vulnerabilities and threats

Experience & Skills

  • Minimum 9 years of progressive and directly related experience with Trading solutions
  • Demonstrated understanding of Oil& Gas sector and deep knowledge of Trading business, related organization,

processes and technologies solutions (C/E-TRM, Fleet Management, Trading Platform, Trading Market Analytics, etc.)

  • Strong knowledge of workstation systems (Windows 10 and higher) and integration as well as related

management/integration solutions (AD, SCCM, Remote Assistance, etc.) and end-point and policy-enforced security

(AV/Malware protection, hardening, web/mail filtering, etc.).

  • Effective participation in various high value projects for Trading solutions implementation
  • Familiar with IT standards & best practices, architecture, integration, methods
  • Ability to influence and work closely with stakeholders to determine acceptable solutions
  • Strong problem solving and decision-making skills
  • High proficiency with workplace applications (Word, Excel, PowerPoint, Outlook)
  • Effective written and oral communication and presentation skills and ability to negotiate, coordinate and conciliate between

different parties (at Trading and ICT) and management levels (end-users, supervisors and management).

  • Demonstrated ability to effectively manage and communicate with a multi-cultural/national workforce

Education

  • Bachelor’s degree in Computer Sciences/Petroleum & Energy, MBA or equivalent
  • International certifications in IT Service Management (ITIL or equivalent) recommended

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