Millennium Hotels & Resorts
Millennium Plaza Hotel Doha is centrally located in Al Sadd, the commercial district of Doha and just 25 minutes away from Hamad International Airport. The 5-star hotel has 232 guest rooms and suites offering spacious accommodation and comfort. Facilities include an executive floor and lounge, ballroom and 5 meeting rooms equipped with the latest technologies. The excellent dining options include an international restaurant, a new Asian concept, delicatessen, terrace cafe, lobby lounge, and 24-hour room service, while the recreational facilities include a spa and well-equipped gym.
Key Job Responsibilities
- Receive guest calls in a professional and friendly manner ensuring guest expectations are always exceeded.
- Handle every query in a polite and courteous manner.
- Answer all internal calls with a greeting according to the time of day, identify yourself and ask “How may I assist you”.
- Answer all external calls with a greeting according to the time of day, identify the hotel property and ask “How may I assist you”.
- Ensure attentive telephone service answering calls within 3 rings.
- Ensure you ask guests before putting them on hold and ensure no guest in on hold for longer than 10 seconds.
- Offer a call back in the instances where a guest is on hold for longer than 10 seconds and return the call within 5 minutes.
- Minimum of 2 years experience in a 5-star hotel or similar industry.
- Good command of English language, Arabic is a plus.
To apply for this job please visit millennium.referrals.selectminds.com.