Telephone Operator – Radisson Blu Hotel

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Job Description

  • Provides courteous service to customers by operating the switchboard according to standards.
  • Communicates clearly and courteously.
  • Demonstrates fluency in the use of equipment.
  • Transfers incoming calls promptly to the appropriate extension.
  • Assists customers to make long-distance calls by instructing them on the appropriate procedures and/or placing calls for them.
  • Responds to customer questions regarding the hotel, in-house facilities and local events.
  • Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
  • Takes and delivers accurate and complete messages.
  • Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
  • Communicates with authorised employees by using paging system and/or radio.
  • Follows established hotel security and safety policies as required.
  • Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
  • Prepares lists and reports as requested.
  • Checks the daily arrival list.
  • Practices ‘Yes I Can’ attitude.
  • Adheres to RHG’s Responsible Business ethics.

Salary QAR. 1600/- + Accommodation + Meals + Transportation