Technology Services (TS) Controller

Full Time @ Qatar Airways Sector: Other
  • Doha, Qatar
  • Date Posted : April 19, 2022
  • Salary: Negotiable
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About the job

About Your Job

In this role, you will be managing the day-to-day operation and administration of a unified collaboration platform. You will be technically responsible for the management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Yammer and Cisco WebEx.

Responsibilities

  • Implementation and administration of unified collaboration platforms such as Exchange, Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment and Cisco WebEx.
  • 24×7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
  • Maintain a highly secure system through proper system configuration and monitoring.
  • Ensure availability, continuity and security of data of systems.
  • Automation of various tasks for the better management and availability of the systems.
  • Ensure to maintain patch level, data backup, Disaster Recovery procedures, and its up-to-date documentation.
  • Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
  • Life Cycle management of the system, including timely hardware and software upgrade and replacement.
  • Provide technical consultation and guidance to peers, other technical teams, and the application development/ support team.
  • Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.

About You:

You must hold a Bachelor’s Degree or Diploma in Computer Sciences or equivalent qualification with minimum 8 years of IT experience with at least recent 5 years of hands-on experience with Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment. We are looking for a mature and self-motivated professional with good communication skills, and problem-solving skills and ready to work 24×7 in a fast-paced dynamic environment.

Knowledge And Skills (Technical)

  • Strong knowledge and hands-on work experience in Microsoft Skype for Business OnPrem and Microsoft Teams in a hybrid environment.
  • Strong knowledge and experience in Active Directory, PowerShell and Exchange on-premises and Exchange Online
  • Hands-on experience in Enterprise Voice Integration with on-prem telephony solutions (SIP, Media Gateways, VoIP, H.323, MGCP, PBX, QoS, Teams Phone)
  • Should have experience integrating Microsoft Teams with other workloads, including SharePoint Online, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and other Microsoft apps, third-party apps, and custom apps.
  • Should be familiar with telecommunication technologies and able to configure and deploy Microsoft Teams Phone/Devices with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans, audio/video conferencing, and voice migration.
  • Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016/2019, Azure Active Directory, Active Directory Federation Systems (ADFS) and Group Policy, Microsoft 365 Groups, Certificates Management and network concepts including TCP/IP sub netting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
  • Ability to create complex PowerShell scripts to automate email operations and management.
  • Knowledge of configuration and implementation of monitoring solutions like Microsoft SCOM.
  • Strong experience in OS and Virtualization technologies is desirable.
  • Strong knowledge of ITIL processes like Incident, Problem, Change, Service Continuity Management and documentation
  • Strong analytical and creative problem-solving skills.
  • Strong troubleshooting skills
  • Knowledge of IT documentation

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