Duties & Responsibilities:
- Build strong customer relationships, especially with key customer stakeholders and sponsors;
- Assist customers’ technical requests till fully resolved with satisfaction
- Always strive to provide exceptional customer experience by proactive activities
- Manage customer expectations and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements.
- Keep track of key account metrics, generate key account monthly reports for summary and advice.
- Communicate the progress to both internal and external stakeholders.
- Take initiatives in identifying growth/optimizing opportunities.
- Proven knowledge in cloud service.
- A proven track record of Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects.
- Working language: English.
- Proficient in MS Office tools.