Technical Account Manager (Technical)

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Job Description

Duties & Responsibilities:

  • Build strong customer relationships, especially with key customer stakeholders and sponsors;
  • Assist customers’ technical requests till fully resolved with satisfaction
  • Always strive to provide exceptional customer experience by proactive activities
  • Manage customer expectations and lead them to customer satisfaction

Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements.

  • Keep track of key account metrics, generate key account monthly reports for summary and advice.
  • Communicate the progress to both internal and external stakeholders.
  • Take initiatives in identifying growth/optimizing opportunities.

Requirements

  • Proven knowledge in cloud service.
  • A proven track record of Technical Account Management or other relevant experience.
  • Experience in managing multiple stakeholders and projects.
  • Working language: English.
  • Proficient in MS Office tools.