Team Lead Supervisor – BOUNCE

Full Time @ Jobs in Qatar Sector: Business Administration
  • Doha, Qatar
  • Date Posted : May 23, 2022
  • Salary: Negotiable
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About the job

Values & Behaviours

  • Lead by example by living BOUNCE Values on a day to day basis and encourage and help all Hosts and Referees to do the same
  • Regularly step into the shoes of a Referee and Host to ensure Team Leader presence is felt on the floor and front of house
  • Positively influence and maintain the BOUNCE culture through direct and indirect action as needed
  • Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally

People Management

  • Lead and supervise Hosts and Referees so that they are engaged and consistently delivering an exceptional experience
  • Facilitate training and induction to ensure Hosts and Referees are able to achieve current role requirements
  • Ensure Hosts and Referees follow specified systems and procedures and complete checklists fully and on time
  • Effectively performance manage Referees and Hosts i.e. conduct one-on-ones, induction, conversations around availability and adhering to Bounce policies and procedures

Customer Experience & Delivery

  • Facilitate a Free-Jumping Revolution culture!
  • Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge
  • Actively promote suite of bounce programs and products to customers
  • Facilitate customer flow throughout the reception, Tuck Shop and party areas and deliver an exceptional customer experience
  • Prepare F&B offers for group bookings (e.g. schools, parties, corporates) and ensure delivery is on time
  • Proactively communicate upcoming bookings, programs, customer activity (e.g. Bounce Fit, group bookings) with team to assist in planning and coordination
  • Check daily occupancy and liaise with Assistant Venue Manager to ensure efficient coordination of organised groups such as schools, corporate or large group bookings
  • Check rosters and ensure breaks are allocated based on customer activity.
  • Ensure party rooms are clean, set-up and available based on customer numbers
  • Manage customer issues and resolve promptly
  • Forward all customer feedback regarding promotions, team members, customer experience and complaints to the Assistant Venue Manager to review
  • Ensure the delivery of all programs and group experiences are to a high standard and as designed

Safety

  • Uphold Bounce’s Leaders in Safety status by maintaining a safe environment for all customers, team members and contractors with a focus on prevention and intervention
  • Complete incident and injury reports in an accurate and timely manner
  • Complete Tuck shop operating checklists and ensure that food safety standards are maintained
  • Check First Aid and other equipment is regularly checked, maintained and stocked to ensure that safety standards are met
  • Provide all groups with a safety briefing and that safety rules are enforced
  • Ensure radio communication is in place across all areas and that PA announcements are made hourly
  • Communicate with Referees to ensure that hourly rotations occur

Presentation & Cleanliness

  • Ensure the reception, Tuck Shop and party areas are clean and well presented at all times
  • Ensure all non-trampoline areas represent the brand and are set up for functional use
  • Ensure the Venue Presentation checklist is adhered to at all times

Food, Beverage and Stock Management

  • Follow systems for stock control, rotation and food storage
  • Follow stock management processes to ensure deliveries, invoices and approvals are accurately recorded
  • Ensure that the presentation of food, beverage and merchandise is of a high standard
  • Ensure safe food and beverage handling standards and quality is maintained
  • Follow specified F&B systems and procedures (including cash & credit card security procedures) and complete checklists fully and on time
  • Responsible for cash handling each day and prepare banking

Repairs & Maintenance

  • Complete equipment and maintenance audits and required checklists for all activity areas
  • Ensure preventative maintenance is completed in a timely manner
  • Ensure required repairs are made promptly using approved contractors

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