About the job
We’re one company, one team and one brand. We are made up of many different people and cultures and we celebrate our diversity and our local roots.
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work.
We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.
About the role: Would you like the opportunity to be part of a well reputed global brand? We have fantastic opportunities in our stores across Doha for visionary and creative leaders that are willing to exceed all customer expectations.
At Vodafone, you will get to be part of a motivated, target driven team that makes a difference.
Do you possess the skills to entice our customers? Are you ready to captain one of our growing number of stores? Our Store Managers lead by example, building a workplace full of motivated, energized people who always give our customers the best possible experience.
You will be responsible to ensure the store operates in an efficient and effective manner during all times. You will also be supervising the functions of the store to bring the right focus in providing an excellent service to our customers
Your Responsibilities: – Handle the daily operation of the Vodafone Retail Store to provide a highly quality customer service experience – Lead and coach the Retail Store staff to ensure they provide a positive retail experience to our valued customers, and to help them achieve their targets – Sell Vodafone products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives. – Co-ordinate with Sales Promotions for the planning and execution of product launches, special offers and announcements to ensure your store staff are prepared to handle enquiries. – Manage Inventory and cash flow, prepare daily reconciliation reports for management review and approval. – Monitor overall performance of your store against agreed sales targets and service standards. – Ensure high level of staff engagement & Performance discussion throughout the year – Effectively handle the churn and retention of customers – Provide feedback to management on areas of concern and development – Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic product – Ensure that the shop is maintained at high standards to maximize TNPS and mystery shopping results
Skills and Experience we are looking for: The role has a high impact on achieving sales, revenue and customer service targets of the company – Directly impacts the costs and profitability of the shops managed. – Independently resolves issues in relation daily activities within own team. More complex problems would be resolved in consultation with Manager. – Ensures all issues are reported timely, accurately, and solved within the permitted timeframe. – Operational level planning and organization is critical to ensure efficient operation and customer service time
Education/Qualifications required: Bachelors Degree in Business sales or Administration equivalent
Min 5 years’ Experience as a Team Leader or higher role