Store Manager

Full Time @ Landmark Group Sector: Retail, Store & Inventory
  • Doha, Qatar View on Map
  • Date Posted : March 10, 2022
  • Salary: Negotiable
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About the job


Customer Focus

  • Effective resource planning for customer service
  • Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
  • Implements a high standard of customer focus within the store
  • Regularly assesses customer service standards within store
  • Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
  • Ensure customer needs are met and complaints/queries are resolved in a timely manner
  • Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

  • Achieve the revenue targets for the store
  • Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
  • Actively seeks ways to achieve or exceed shop sales targets
  • Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations
  • Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
  • Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

Shop Keeping and Store Standards

  • Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
  • Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
  • Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store)
  • Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
  • Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
  • Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
  • Regularly audit own store administration and resolve any issues
  • Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
  • Monitor and handle customer complaints and take corrective action in line with Company policy
  • Maintain high standards of visual appearance throughout the store including all non-retail areas
  • Maintain window and in-store displays to a high standard in line with merchandising guidelines
  • Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
  • Execute price revisions within the store
  • Maintain a high level of store health and security for company assets, cash, stock and customer property
  • Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

  • Ensure store expectations and priorities are communicated to staff
  • Review and provide regular feedback on staff’s performance against expectations
  • Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
  • Support induction of new recruits through buddy system
  • Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
  • Oversee staff development and drive motivation levels of the store associates
  • Ensure effective resource planning and succession planning

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