Spectator Services Planning Coordinator

Full Time @ FIFA World Cup Qatar 2022 Sector: Sports & Fitness
  • Doha, Qatar View on Map
  • Date Posted : March 24, 2022
  • Salary: Negotiable
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About the job

Key responsibilities:

Planning Phase

  • Responsible for coordinating all aspects of the Spectator Services project plan, ensuring integration with the FIFA World Cup Qatar 2022 tournament master schedule.
  • Identifies, monitors and escalates risks, issues, gaps and opportunities for efficiencies/decisions. Proactively communicate the project status to the Spectator Services Planning Manager.
  • Coordinates the development of the SPS Policies and Procedures and the review/validation of key functional areas policies and procedures that impact SPS operations.
  • Organizes the SPS Project Review meetings and SPS Team Meetings. Develops the agenda, project updates, rollouts of specific projects guidelines and other activities.
  • Ensures the effective planning, procurement process and budget/contract management of the SPS requirements (manpower, overlay, FF&E, technology and stadium specific equipment).
  • Supports the integrated planning of key stakeholders to ensure high quality spectator experience within the stadiums.
  • Contributes to the SPS team operational readiness through a series of table-top exercises and scenarios.
  • Coordinates the planning and delivery of other SPS related projects as assigned by the SPS Planning Manager.

Tournament Time

  • Based in the Main Operations Centre (MOC) as part of the SPS Management Team.
  • Oversees the resolution of the major issues of the stadiums and escalates to the Spectator Services Planning Manager when appropriate.
  • Supports the SPS Venue Managers and Assistant Venue Managers on SPS central planning matters, contractor’s management and issues that cannot be solved at the venue level.
  • Acts as the SPS Liaison with Suppliers.
  • Supports the SPS Manpower/Contractor Management – Briefing, Accreditation, Uniforms, Training, 3rd party Meal Program, Attendance Management and Payroll).
  • Development of the SPS Daily Hot Sheet/Newsletter, plus consolidation of the SPS Venue Team Reports.
  • Perform any other duties assigned by the SPS Planning Manager directly related or relevant to the job.

Qualifications

  • Bachelor’s or Master’s degree, or equivalent in a relevant subject.

Experience:

  • 5-7 years of experience in major sporting events, particularly in spectator/event services, planning & integration, project management, budget management and/or procurement.
  • Exposure to all key aspects of delivering a major sporting event, preferably within football
  • Experience in developing and documenting plans, including policies and procedures
  • Knowledge of operational and delivery elements of major events
  • Experience managing service providers
  • Previous work in generating, managing, tracking and reporting on multiple concurrent deliverables in various phases of development

Skills:

  • Strong management skills
  • Proven customer service capability and experience
  • Ability to engage and manage different stakeholders, from private to governmental agencies Demonstrated ability to work collaboratively with diverse audiences.
  • Strong facilitation, negotiation and inter-personal skills
  • Able to influence decision by providing quantitative analysis evidence
  • Strong organizational skills with the ability to manage and deliver complex projects to time, quality and within budget.
  • Strong attention to detail and high standards for quality output
  • Ability to work under pressure
  • Proven ability to effectively lead motivate and supervise individuals and teams
  • Oriented to lead by example
  • Creative thinker with strong implementation skills
  • Flexible when facing constant change
  • Team player when led by others
  • Energetic, enthusiastic, professional in demeanor, positive attitude and team spirit
  • Displays highest levels of integrity and commitment
  • Ability to create spreadsheets, documents, presentations
  • English fluency – spoken and written (required)
  • Arabic fluency – spoken and written (a plus)
  • Excellent written and verbal communication skills.
  • Ability to present efficiently and confidently to large groups.
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
  • Planning software and online collaboration tools (an asset)

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