Service Delivery Manager

Vistas Global

The incumbent should be a high-energy change agent, who is passionate and results-oriented with a consultative and analytical mentality. SDMs serve as leaders dedicated to exceptional results and effective management to deliver quality service with cross-functional teams.

Responsibilities:

  • This unique role requires the ability to position oneself as a true SME; understanding the best technical solution or service, and educating stakeholders on the importance of the proposed solution. The traditional responsibilities of SDM’s also include:
  • Direct resources to ensure that all projects are delivered to specification and on-time
  • Own internal and external communications, plus identifying when escalation is necessary
  • Perform risk management and measure project performance using appropriate systems, tools and techniques
  • Create and maintain comprehensive project documentation
  • Direct management of projects collaborating with other teams as necessary
  • Recommend changes or policies to increase department effectiveness and customer satisfaction

Requirements:

  • Bachelor’s Degree or above.
  • PMP certification is preferred, but not required
  • A strong preference will be given to candidates with FinTech, Banking or Telecom Experience
  • Extensive understanding of project management principles, methods, and techniques
  • Relative technical background, with a deeper understanding or hands-on experience in software development and web technologies
  • Must be self-motivated, organized, and analytical; with a proven track record in managing implementation projects
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and technology span
  • Capable of rapid technology intake
  • Must be able to communicate professionally in verbal and written conversations, and in the production of project documents

Other Requirements

  • Must be locally available in Doha with a transferable visa
  • Immediate joining preferred

Due to COVID 19, companies are hiring only local candidates. If you are outside of Qatar, please read the job requirements before applying for a job.

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