Service Advisor | DOMASCO

Full Time @ Al-Futtaim Sector: Automotive & Automobile
  • Doha, Qatar View on Map
  • Date Posted : January 10, 2022
  • Salary: Negotiable
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About the job

About The Role

Service Advisor will report to the Assistant Service Manager or Service Manager: Some of the main challenges are:

  • Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
  • Responsible for the consistently high CSV scores.
  • Demonstrates Customer handling Skills and interpersonal skills
  • Plays a crucial role in obtaining the optimum scores in Principal’s dealer clinic activities.

The role is expected to receive customers, note down exactly the jobs required, provide estimates with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

Key Responsibilities

Receiving Customers

  • Attend promptly and greet with a smile
  • Ask Questions and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at the workshop.
  • Empathise and clarify customer requests.

Repair Order

  • Ensure adequate number of Repair Order as per the business flow.
  • Ensure proper explanation of the content of work in detail
  • Check workshop situation and promise delivery time.
  • Ensure providing proper cost estimate and delivery time to Customer.
  • Active Delivery
  • Ensure keeping promised time to customers
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Deliver the vehicle in person

Service Revenue Targets

  • Ensure achievement of given revenue targets
  • Promotion of value-added services

Customer Satisfaction

  • Obtain high standards of Customer Service Values.
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.

Dealer Certification

  • Ensure Completion of dealer certification requirements.
  • Prepare and enroll for Skill Contest events.
  • Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
  • Ensure quality of the job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
  • Comply with company QHSE guidelines and SOPs and report all incidents to the manager
  • Participate in Tool Box Talks and undertake safety awareness training as provided by the company
  • Follow emergency & evacuation procedures of the company.

About You

Minimum Qualifications and Knowledge:

Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience:

3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor.

Job-Specific Skills:

Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.

Behavioral Competencies :

Customer service oriented, honest and responsible, cultural sensitive and Team work.

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