Senior System Support Agent

Qatar Airways

You will be responsible for the inspection and rectification of minor hardware issues in fixed and mobile QAS IT devices.

  • Prepare HIA movement forms to cross security checkpoints and support logistics of QAS IT equipment within the airport.
  • Coordinate with external service centers to arrange device movement from HIA to respective service centers for repair and maintenance.
  • Arrange IT items in IT stores appropriately for optimal space utilization.
  • Receive new IT equipment from the supplier, and verify the delivery documents and the purchased equipment to ensure correct and complete reception against purchase orders (PO).
  • Update IT Asset Tracking System with latest equipment status for clear IT Assets visibility and equipment planning.

About you:

  • An ideal candidate will have a minimum of High School qualifications with 2 years of job-related experience or a Bachelor’s Degree with 1 year of job-related experience.
  • Fluent in verbal and written English language.
  • Has experience in supporting small IT devices like mobiles, laptops and computers etc.
  • Good command on MS Word, Excel and Outlook.


  • Work experience in an IT support role and basic knowledge or computer networks.
  • Capable of learning QAS business logic and enhance personal skills to contribute to efficient service, delivery, and optimal performance.
  • Hold Qatar Driving License
  • Hold AVOP (Airside Vehicle Operating Permit)

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