You will be responsible for marketing the Retail Bank’s products and services to meet assigned targets specifically for a single line of business, besides cross-selling other products and services of the Retail Bank to meet customer needs.
The Senior Sales Officer is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank. In addition, you will :
Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
Visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank.
Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.
To convey customer feedback on products and services including issues faced & enhancements recommended, to the Sales Supervisor.
Build and maintain a strong and effective relationships with customers to achieve goals/objectives.
Create and maintain strong networking relationships with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies.
The diploma is mandatory. A University degree in Sales & Marketing / Banking is preferred.
Minimum of 4 years experience in the sales function. Sales experience in marketing of banking / financial services preferred.
Good background in the sales function, including selling tools & techniques.