Senior Reservation and Ticketing Agents

Full Time @ People Dynamics Sector: Airline & Aviation
  • Doha, Qatar
  • Date Posted : August 7, 2022
  • Salary: Negotiable
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About the job

As Senior Ticketing Agent, your core responsibilities include:

  • Creating reservations, quoting fares and issuing tickets
  • Serve customers professionally through telephone or in-person to achieve customer satisfaction and generate revenue
  • To liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.

Qualifications

  • Relevant Tertiary, Trade or Vocational qualification
  • 3 years having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel
  • Experience working in the Gulf market and the ability to communicate in written and spoken English
  • Arabic language is an advantage
  • Good computer and mathematical skills
  • Fair knowledge of world Geography and relationship-building ability
  • You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.

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