Senior Manager – Warehousing & Distribution

  • Full Time
  • Doha, Qatar
  • Applications have closed

Milaha

Key Roles & Responsibilities

Strategy

  • Lead and drive the strategy, business plans, goals and objectives for the local and international expansion of Milaha Warehousing & Distribution activities
  • Create global Milaha Warehousing & Distribution product definitions, value propositions and global strategy in close coordination and synchronization with other business units
  • Drive and develop increased Warehousing & Distribution through the global network partners and Milaha Commercial organization in Logistics and M&L
  • Lead improvement programs across multiple channels; productivity, costs, inventory and turnaround times
  • Lead, direct, supervise and develop the Warehousing and Distribution organization to deliver to full potential and proactively enable the organization to adapt, grow and benefit from changes in market and customer needs
  • Align all Milaha W&D processes across the multiple locations

Customer Experience

  • Strengthen customer relations by engagement and developing effective processes/systems for delivering and improving customer service and interaction
  • Drive continuous client needs analysis and develop, implement, improve and expand related services, products, programs and policies
  • Ensure all operations/work processes documented and executed in accordance with relevant legal, regulatory and any other standards and requirements to which compliance is required

Metrics and Analytics

  • Drive continuous improvement of process efficiency, reduction of cost and improved profit through reviews/action plans and structured frequent performance management for employees, suppliers and network partners
  • Structure and execute on-going performance follow-up to ensure that internal/external goals and objectives are achieved and that all suppliers, network partners and employees deliver to their maximum potential in line with established objectives and in adherence to Milaha standards and goals
  • Lead and supervise timely preparation of quality budgets/forecasts/financial and performance reporting for all Milaha Warehousing & Distribution activities globally and in Qatar specifically

Leadership and Training

  • Provide recommendations on new subordinate hires and ensure the availability of all resources required to perform assigned tasks and activities
  • Supervise subordinate staff, assign work activities, monitor performance and review results
  • Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism
  • Drive effective recruiting, onboarding, integration and development of new qualified colleagues to ensure the availability of qualified resources and leadership pipeline
  • Align all W&D operations and staffing according to volumes and customer requirements

Other

  • Perform other job-related duties and projects as assigned

Qualifications

Education & Professional Qualification:

  • Bachelor’s Degree
  • Master’s Degrees is preferred

Professional Experience:

  • Min 10 years of experience in a similar role in Logistics/ Warehousing & Distribution
  • Min 10 years of experience in running multi-site warehousing operations
  • Supply Chain, Procurement, Customer Service and Operations experience is preferred
  • Experience in managing a large number of workforce in multiple sites

Geographic Experience:

  • Middle East/GCC experience
  • International experience is preferred

Computer Skills:

  • Advanced knowledge of Office and web applications
  • Experience in using modern WMS systems

Language Skills:

  • Fluent in English – both written and spoken
  • Fluent Arabic is a plus

Market/Industry/Functional Knowledge:

  • Overall knowledge of the transport industry, maritime and logistics
  • Good understanding of international transportation, logistics, supply chain dynamics and best practices
  • Good knowledge of commercial aspects of transport and logistics