Senior Domain Specialist, Applications Operations Services – Sidra Medicine

Full Time @ Jobs in Qatar Sector: Computer, Software & IT
  • Doha, Qatar
  • Date Posted : August 25, 2022
  • Salary: Negotiable
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About the job

THE ROLE

The Senior Domain Specialist – Application Operation Services, is a key operational role that is a

foundational role in providing a secure, reliable, and stable platform for all eHealth solutions.

The Senior Domain Specialist has responsibility for ensuring that operational domain management, device integration, and the overall technical platform for eHealth solutions are secure, stable, and reliable. S/he also supports ongoing project work as per the needs of the organization whilst maintaining live operational

service.

KEY ROLE ACCOUNTABILITIES

  • Responsible for the operational, and team performance of the Operations team within Application & Operations Services reporting directly to the Manager – Applications Operation Services.
  • Develops and oversees all Operations processes ensuring the processes and controls are evaluated against the organization’s internal and external information needs on a quarterly basis
  • Provides leadership, manages and directs team members to support operations on CareAware iBus, iBus Integration, and RDDS solutions
  • Leads and sets technical standards and architecture in relation to Millennium domain & Cerner Architecture strategy
  • Makes recommendations to executive management regarding decisions related to Millennium, CareAware Solutions and domain risks impacting Sidra
  • Ensures that day-to-day technical Operations of e-Health systems are functioning smoothly and that these systems are meeting or exceeding the agreed service levels with consumers of these systems
  • Maintains the schedule for overall domain management, package management, and technical compliance which supports both short-term projects and longer-term operational needs. Provides solution functionality and integration expertise regarding domain strategy, regulatory, code, optimization, standards, and playbooks
  • Ensures that all requests for support and escalations are dealt with according to to set standards and procedures.
  • Develops employees in and beyond their respective roles and builds a culture of psychological safety that makes team members accepted and respected
  • Establishes and drives audits, best practice, and continuous improvement efforts that promote ongoing efficiency and enhancements across the team and maximizes the benefit to the organization
  • Builds and maintains strong professional relationships with all staff members and stakeholders with a specific focus on clinical teams that requires device integration and the Biomedical Engineering function at Sidra
  • Conducts periodic vendor meetings to measure SLAs, and provides feedback for operational improvements
  • Maintains in-depth disciplinary knowledge, leverages business acumen and subject matter expertise
  • Manages highly sensitive and confidential information in a professional and compliant fashion.
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies

QUALIFICATIONS & EXPERIENCE

Education

Bachelor’s degree in a Computer related subject

Experience

7+ years experience inclusive of

  • Experience working on Cerner Millennium-related environments
  • Experience in a project and operational capacity
  • Supporting and maintaining Cerner iBus for multiple customers, configurations and versions
  • Management experience in a team leadership role
  • Procurement/Contract Management & Administration experience
  • Experience in vendor relationship management
  • Experience in healthcare consultancy/vendor
  • Demonstrated experience in a role similar to this advertised role
  • Familiarity with ITIL V3 Foundation level preferably ‘Service Transition’ & ‘Service Operation

Certifications

  • Cerner Millennium Technical Fundamentals
  • Cerner iBus Certification
  • Cerner ATIM Certification

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