Sea Freight Specialist – Aramex

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Job Description

Purpose of the Job:

Focal Point of Contact with clients for sea freight-related requests. Follow the end-to-end shipment cycle, maintain and retain customers profiles and existing business. Procure the best rates from the airlines after identifying the best solution for the customer.

Job Responsibilities:

  • Identify the correct type and number of required equipment
  • Provide Sea Freight solution to the customer
  • Develop relationships with the customer
  • Handle freight inquiries, quotations and coordination with local and international clients
  • Provide support for the sales, quote clients and Follow on business awarded and lost business
  • P&L monitoring and Job invoicing
  • Support client for any claim, payment issues or pending shipment
  • Manage shipment from origin to destination to ensure customers’ satisfaction
  • Coordinate with multiple stakeholders internally
  • Negotiate rates with carriers, agents, offices and service providers
  • Achieve the overall freight numbers for the customers assigned
  • Report any failure to the line manager and ensure the client is updated on-time manner
  • Capability to handle freight forwarding operations & customer service independently without supervision
  • Maintaining daily and regular reports
  • Ensure improvement in the on-time delivery performance of the trade lanes serviced by Aramex
  • Ensure Cargowise adoption & milestone status update integrity is 100%
  • Monitor & manage liner relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
  • Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

Job Requirements (Experience and Education):

  • Bachelor’s degree in business or any other field
  • 3-4 years of relevant working experience in the Sea Freight Forwarding industry
  • Knowledge about global trade lanes, liners & sea freight solutions
  • Knowledge of local and international requirements and regulations.
  • Experience in Customer service and handling Key business client, airline & rate negotiation
  • Experience in quoting, customer service and operations
  • Cargowise experience preferred
  • Excellent MS Office skills: Word, Excel and PowerPoint
  • Good commands in professional email writing
  • Well organized
  • Ability to handle stress

KPIs

  • Revenue Growth per product
  • GP % per product
  • Win ratio
  • On-time billing