Sales Support Specialist – Hitachi Energy

Full Time @ Jobs in Qatar Sector: Electrical Engineering
  • Doha, Qatar View on Map
  • Date Posted : December 5, 2021
  • Salary: Negotiable
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About the job

You as a Sales Support Specialist will be part of the Hitachi Energy business based in Doha, Qatar. Sales Support Specialist responsibility is to work to develop parts business, support sales process & manage the relationship with customers to maximize profitable growth for Service Business within Hitachi Energy guidelines and policies.

Your Responsibilities

  • Analyzing technical and commercial requirements and defining products/applications to be used for bid opportunities.
  • Pre-Qualification Questionnaires / Documents.
  • Preparing Proposals defining technical, commercial conditions, pricing and other terms and conditions.
  • Ensuring to comply with all the internal processes and requirements like Integrity, OHS, Risk Review..etc.
  • Maintaining relevant backup documents for all bids and proposals.
  • Preparing of compliance statement. Keeping track of changes / modifications in the project.
  • Attending the customer meetings as per requirement.
  • To compile technical & commercial offers in accordance with customers’ requirements
  • To review offers against customers’ technical specification and commercial conditions with design department and contracts department respectively.
  • To manage and request for quotations from factories and vendors in cooperation with sourcing department.
  • Responsible for compiling/calculating the total costs of any bid, including materials, services, project management hours.
  • Prepare/attend tender clarifications and negotiations.
  • To act on behalf of the tender manager during his management absence or as assigned
  • Comply with the responsibilities as per Quality Procedures and Quality Manual.
  • To book the orders on SAP system and handover the project file to the project execution team.
  • Responsible for spare part order handling, from sale order creation to issuance of sales invoice and follow up the payment.
  • Responsible for SFDC tool and data quality.
  • Coordination & support sales & Marketing activities.
  • Customer Satisfaction Management in Tenders & Offers.
  • Assuring Hitachi Energy commitments to customer are met, in accordance with contract.
  • Assuring and seeking to improve customer satisfaction and feedback through consistent customer interaction, e.g. Communication, (phone, e-mail, etc.) and Customer meetings, kick off, review, etc.
  • Encouraging openness & respect, and build trust, confidence & loyalty with customers and partners.
  • Sales Reporting
  • Forthrightly presents an account of tender’s status/issues in sales reviews.
  • Reporting status/ progress to customer and other stake holders with appropriate detail for desired understanding, e.g. to assure payment, set expectation, etc.
  • Raising potential sales issues to relevant stake holders.
  • Effectively reports sales progress or other situations either verbally or in writing to assure desired understanding.
  • Sales Risk and Opportunity Management
  • Understanding risks as well as what may be causing a change in risk exposure and actions to avoid/mitigate.
  • Identifying and acting upon new risks and opportunities as they occur.
  • Assuring avoidance/mitigation of liquidated damages and other penalties/claims.
  • Safety & Integrity: Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Minimum 2+ years experience in Tenders and proposals.
  • Bachelor’s Degree in Engineering & Science.
  • Ability to work with tenders of different size, complexity, and Scope
  • Experience in Electrical equipment will be an advantage.
  • Experience with tenders of different size, complexity and scope types

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