Retail Supervisor / Manager (Mobile, IT, Gaming – Devices & Accessories)

Full Time @ Starlink Sector: Retail, Store & Inventory
  • Doha, Qatar View on Map
  • Date Posted : January 31, 2022
  • Salary: Negotiable
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About the job

Purpose of Role:

The primary job function of the Retail Supervisor / Manager is to manage and assume overall responsibility for the success of their stores by directing all operational aspects of each store and driving sales whilst minimizing costs.

Accountability & Responsibilities of Role:

  • Responsible to ensure that stores meet the KPIs and adhere to standard operating procedures according to company brand and standards.
  • Support stores in maximizing revenue and driving sales, to meet the monthly sales objectives.
  • Control shrinkage to the acceptable limit to meet the company standards.
  • Work with shop in charge to maintain adequate staff allocation in all stores, motivate store staff to create a fully motivated and engaged workforce.
  • Coordinate with Human Resources in-related deliverables like appraisals, investigating disciplinary issues etc. to satisfy the HR/legal requirements.
  • Work closely with learning and development to ensure staff are trained in product knowledge, store operational procedures, customer service, selling skills etc. to maintain store standards and drive sales.
  • Develop and maintain an open, efficient, and effective channel of communication with the store staff, shop in charge, head of retail, and other departments to ensure that accurate information is passed on in a timely manner.
  • Stay updated with latest information about retail trends, customer profile, competition within the regional market etc. to ensure that the buying is in line with the demands of the market, customer service is enhanced, and staff profiles are suited to the brand/client profile.
  • Complete awareness and working knowledge and understanding of the brand history to ensure that the brand image is always upheld.

Position Requirement:

Functional competencies

  • Proven experience as supervisor or in other managerial position
  • Outstanding verbal and written communication skills
  • Knowledge of retail management best practices
  • Commercial awareness
  • Analytical mind and familiarity with data analysis principles
  • Budgeting and forecasting and strategic planning
  • Vendor relationships

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